We often find our new customers are surprised at the size of improvement opportunities or when the gap-to-standard from a CONNECT software installation is unearthed, but we don't often see the MD "amused".
A new installation did actually amuse the MD of a client according to their feedback. "Since the Gemba went in on the line they haven't missed one of their targets which has amused the MD as its never been done before" was a quote from the site. (We are not sure amusement was the first thought of the MD).
Changes to behaviour is not an unusual reaction when a process is being measured. Having real-time performance KPI's in view of those who can effect the process will create changes to behaviours, it is how this change is harnessed to drive business improvement and sustain it, this is where Gemba Solutions offered real value.